Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept all common payment methods via Shopify Payments, including credit cards, iDEAL, and other local payment methods.

Is my payment secure?
Yes, all payments are processed securely through Shopify's secure payment system.

Shipping

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and order size.

How long does delivery take?
Delivery time depends on your location. Normally we deliver within the Netherlands within 2-5 business days.

Can I track my order?
Yes, once your order has been shipped you will receive a tracking code by email.

Returns

What is your return policy?
You can return products within 30 days. Check our full return policy for more information.

How can I return a product?
Contact us via our contact page and we'll be happy to help you with your return.

Products

Are your products really sustainable?
Yes, we carefully select only products that meet our sustainability criteria.

Do you have any other questions?
Feel free to contact us, we're happy to help!